Privacy Policy

Last updated: 7 July 2026

Churchside Studio respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry or book a studio session.

1. Who we are

Churchside Studio is a podcast recording studio based in Chorley, Lancashire.

Churchside Studio is a trading name of INTERACT IT LIMITED, a company registered in England and Wales under company number 07775181. Our registered office is Chestnut House, 46 Halliwell Street, Chorley, Lancashire, PR7 2AL.
Email: info@churchsidestudio.co.uk
Telephone: 01257 429217

For the purposes of UK data protection law, the organisation named above is the data controller. This means that we determine how and why your personal information is used.

2. Information we collect

Depending on how you interact with us, we may collect the following information.

Enquiry and contact information

When you submit an availability enquiry or contact form, email us or telephone us, we may collect:

  • Your name
  • Your email address
  • Your telephone or mobile number
  • Your preferred studio date and time
  • Information included in your message
  • Details of your podcast, business or recording requirements
  • Records of correspondence between you and Churchside Studio

Booking information

When you make or request a studio booking, we may collect:

  • Your name and contact details
  • The company or organisation you represent
  • The service, date and time selected
  • The length and details of your studio session
  • Booking status and appointment history
  • Additional instructions or requirements
  • Cancellation or rescheduling information

Bookings may be administered through the Amelia Booking plugin installed on our WordPress website.

Payment and transaction information

Where online or offline payments are accepted, we may collect:

  • Billing information
  • Payment status
  • Transaction references
  • Invoices and accounting records
  • Details of refunds or cancellations

Payment card information may be processed directly by our payment provider. We do not normally receive or store your complete card details.

Website and technical information

When you visit our website, we may collect technical information including:

  • Your IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Approximate location
  • How you arrived at the website
  • Dates and times of website visits
  • Website interactions and performance information

This information may be collected through server logs, cookies and analytics services.

Information captured during studio sessions

A studio booking may involve the recording of audio, video or photographs.

The ownership, editing, storage and delivery of recorded content will be agreed as part of the studio service or booking arrangements.

We will not normally publish or use your recorded content for our own marketing without your permission.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries
  • Check studio availability
  • Arrange and manage studio bookings
  • Confirm, reschedule or cancel appointments
  • Provide podcast recording and related services
  • Communicate with you before and after your session
  • Provide quotations and invoices
  • Process payments and refunds
  • Deliver recorded files or completed content
  • Maintain financial and business records
  • Improve our website and services
  • Protect our website against spam, fraud and security threats
  • Comply with legal, regulatory and accounting obligations
  • Establish, exercise or defend legal claims

We will not use information submitted through an enquiry or booking form to send unrelated marketing communications unless we have a separate lawful basis to do so.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

We may rely on the following lawful bases.

Steps before entering into a contract

We use this basis when you ask us to:

  • Check studio availability
  • Provide information about our services
  • Prepare a quotation
  • Discuss a potential booking

Performance of a contract

We use this basis when it is necessary to:

  • Administer a confirmed booking
  • Provide the studio services you have purchased
  • Process payments
  • Deliver recordings or other agreed work

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights.

This may include:

  • Responding to general enquiries
  • Maintaining appropriate business records
  • Improving our website and customer service
  • Protecting our systems against fraud, spam or misuse
  • Managing and developing our business
  • Establishing or defending legal claims

Legal obligations

We may process and retain information where required by law, including for:

  • Tax and accounting records
  • Fraud prevention
  • Responding to lawful requests from authorities
  • Compliance with legal or regulatory obligations

Consent

Where we rely on consent, such as for certain marketing communications, optional cookies or the promotional use of recorded content, you may withdraw that consent at any time.

Withdrawing consent will not affect processing that took place before it was withdrawn.

5. Amelia Booking

We use the Amelia Booking plugin to help manage studio availability, customer details, appointments and booking communications.

Information submitted through the Amelia booking system may be stored in the database connected to our WordPress website and used by authorised members of the Churchside Studio team to administer your booking.

Depending on the features enabled, Amelia may also send automated booking confirmations, reminders, rescheduling messages and cancellation notifications.

Information collected through Amelia will only be used for managing bookings and providing the services requested, unless another lawful use has been clearly explained.

6. Contact and availability enquiry forms

When you submit an enquiry form, the information entered may:

  • Be sent by email to Churchside Studio
  • Be stored within the website database
  • Be retained in website or email backups
  • Be accessed by authorised members of our team
  • Be processed by our website hosting and email providers

Submitting an enquiry does not constitute a confirmed studio booking. A requested date or time is only confirmed once Churchside Studio has contacted you and accepted the booking.

7. Cookies and analytics

Our website may use cookies and similar technologies.

Cookies are small files placed on your device to support website functionality, remember preferences, maintain security and help us understand how the website is used.

The categories of cookies used may include:

Essential cookies

These cookies are necessary for security, forms, booking functionality and the basic operation of the website.

Analytics cookies

We may use analytics services, including Google Analytics, to understand matters such as:

  • How many people visit the website
  • Which pages are viewed
  • How visitors found the website
  • Which devices and browsers are used
  • How visitors interact with the website

Analytics information is generally reviewed in aggregated form to help us improve the website.

Where required, optional cookies and similar technologies will only be used after you have made an appropriate cookie choice. You can change your cookie preferences through the website’s cookie control facility.

Further information about the cookies currently used should be provided in our Cookie Policy or cookie settings panel.

8. Embedded content and third-party services

Pages on this website may contain content or functionality provided by third parties, including:

  • Video platforms
  • Social media services
  • Mapping services
  • Booking systems
  • Payment providers
  • Analytics providers

Embedded content may behave as though you had visited the third-party website directly. The third party may collect technical information, use cookies or record your interaction with its content.

Your use of those services may also be subject to the third party’s own privacy policy.

9. Who we share information with

We may share personal information with carefully selected service providers where necessary to operate the website or provide our services.

These may include:

  • Website hosting providers
  • Email and communications providers
  • Website developers and technical support providers
  • Booking software providers
  • Payment processors
  • Cloud storage and file transfer providers
  • Accountants and professional advisers
  • Analytics and website security providers
  • Government bodies, regulators or law-enforcement authorities where legally required

These organisations may act as processors on our behalf or as separate data controllers, depending on the service involved.

We do not sell your personal information.

10. International transfers

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place. These may include adequacy regulations, approved contractual clauses or other measures recognised under UK data protection law.

11. How long we retain information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

  • Unsuccessful or general enquiries: normally up to 24 months after the last communication
  • Booking and customer correspondence: normally up to six years after the relevant service or transaction
  • Invoices and financial records: retained for the period required by applicable tax and accounting legislation
  • Website security and server logs: retained for a limited period determined by our hosting or security provider
  • Recorded audio and video: retained for the period agreed with the customer or for as long as reasonably necessary to deliver the service
  • Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required

We may retain information for longer where necessary to comply with the law, resolve a dispute or establish, exercise or defend a legal claim.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Measures may include secure website connections, password protection, access controls, security software, backups and restricted administrative access.

No internet-based service is completely secure, but we regularly review the measures used to protect our systems and information.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict how your information is used
  • Object to certain uses of your information
  • Receive certain information in a portable format
  • Withdraw consent where we rely on consent
  • Complain about how your information has been handled

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact us at:

info@churchsidestudio.co.uk

We may need to ask for information to confirm your identity before responding to a request.

14. Marketing communications

We will only send electronic marketing communications where we have an appropriate lawful basis.

You can stop receiving marketing messages at any time by:

Service communications concerning an enquiry, booking, payment or studio session are not marketing messages and may still be sent where necessary.

15. Children’s information

Our website and studio booking services are primarily intended for adults and business users.

Anyone under the age of 18 should have the permission and appropriate involvement of a parent, guardian or responsible adult before submitting personal information or arranging a studio session.

16. Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of external websites. You should review the privacy information provided by the relevant organisation before submitting personal information.

17. Complaints

Please contact us first if you have concerns about how we have handled your personal information. We will try to resolve the matter.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

18. Changes to this privacy policy

We may update this privacy policy to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this page, with the date of the most recent update shown at the top.

19. Contact us

For questions about this privacy policy or the personal information we hold, contact:

Churchside Studio
Email: info@churchsidestudio.co.uk
Telephone: 01257 429217
Address: [INSERT BUSINESS OR CORRESPONDENCE ADDRESS]